How to Complain

How to give feedback or make a complaint

Your opinion is very important to us. Listening to your views helps us develop our company ethos of having customers at the heart of what we do! Please e-mail us any feedback you may have to

We all make mistakes and if we do get something wrong we want to know about it so we can put it right. We treat all complaints very seriously and promise to deal with them fairly and promptly, and in many cases we will resolve them straight away. If you have a complaint please contact us by writing to the Compliance Dept. at the above address, via e-mail or telephone us on 01625 569625.

Optimise Finance will try to resolve any complaint with you. However if you are unhappy with our final response or we are unable to issue our final response within 8 weeks of receiving your complaint you can refer your complaint to the Financial Ombudsman Service. You can get more information about them at the following link; Address details: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.